Returns and Customer Service Policy
Claims
Claims are received with clear information and evidence; the root cause of the problem is analyzed within 3 days, and a resolution is offered that may include returns, credit notes or reprocessing. The customer always receives a transparent and timely response, reinforcing confidence in the company's quality and service.
1 Claim Received
Clear information and evidence
2 Analysis (3 days)
Root cause of the problem
3 Resolution
Return, credit note or reprocess
4 Customer Response
Transparent and timely